There are situations when a user you deleted at some point may become hidden on a BlackBerry Enterprise Server and never really was removed from the database. This is a lost user in the BES database that somehow needs to be removed or it will cause problems. You can see this lost user is taking up a license in the Blackberry Manager but you can’t actually find the user using the GUI. An example of a problem this can cause is if you try to add a user to your BES and you know you have enough licenses, but it gives you an error message saying:
“The number of users selected exceeds the number of available licenses. Please select a fewer number of users to add.”
Here is a quick way of finding the hidden user and deleting the account. Just make sure your database is backed up just incase before you begin. Then open up a command line and type in:
osql -E
Then type these commands for each line (I am going to assume you have named your SQL database the default name of BESMgmt:
1>use BESMgmt
2>select DisplayName from UserConfig
3>go
This will show you all the different users in your database. Find the user you need to remove and then type in:
1>use BESMgmt
2>delete from UserConfig where DisplayName="John Doe"
3>go
The other option that can fix remove a deleted user is by using the DBClean tool from RIM. I have hosted it here on my blog since it’s hard to find this tool sometimes.
Jason Samuel is a visionary product leader and trusted advisor with a proven track record of shaping strategy and driving technology innovation. With extensive expertise in enterprise end-user computing, security, cloud, automation, and virtualization technologies, Jason has become a globally recognized authority in the IT industry. His career spans consulting for hundreds of Fortune 500 enterprises across diverse business sectors worldwide, delivering cutting-edge digital solutions from Citrix, Microsoft, VMware, Amazon, Google, and NVIDIA that seamlessly balance security with exceptional user experiences.
Jason’s leadership is amplified by his dedication to knowledge-sharing as an author, speaker, podcaster, and mentor within the global IT and technology community. Recognized with numerous prestigious awards, Jason’s contributions underscore his commitment to advancing technology and empowering organizations to achieve transformative results. Follow him on LinkedIn.